Field of Grace · Policies
Shipping & Biosecurity
Important Shipping Restriction
We ship dahlia tubers and other restricted plant material to VIC, NSW, ACT, QLD and SA only.
We do not ship restricted plant material to WA, TAS or NT, and we do not ship internationally.
01
Where we ship
Field of Grace is based in Bacchus Marsh, Victoria. For dahlia tubers and other plant material that may be subject to quarantine or biosecurity controls, our current shipping policy is:
We ship to Victoria (VIC), New South Wales (NSW), Australian Capital Territory (ACT), Queensland (QLD) and South Australia (SA).
We do not ship dahlia tubers or other restricted plant material to Western Australia (WA), Tasmania (TAS) or the Northern Territory (NT).
We do not ship dahlia tubers or other restricted plant material internationally.
We may also decline shipment to a specific biosecurity or quarantine zone within an otherwise serviced state where movement restrictions apply.
These restrictions are a Field of Grace shipping policy designed to reduce biosecurity risk and avoid sending plant material where certification, treatment or other quarantine requirements may apply.
02
Customer responsibility & prohibited destinations
Customers must provide a delivery address that is eligible under this policy. Please do not place an order for restricted plant material if the final destination is WA, TAS, NT or overseas.
Orders for restricted plant material to a destination we do not service may be cancelled and refunded.
Biosecurity requirements can change. Field of Grace may amend shipping destinations or cancel an order where shipment may breach, or reasonably risk breaching, applicable quarantine or biosecurity requirements.
Order processing & dispatch
03
All orders must be paid in full before dispatch. Products placed in a cart are not reserved until checkout is completed and payment is confirmed.
Dispatch dates shown for pre-orders are estimates only.
Dahlia tubers are living plant material and do not all wake from dormancy at the same time. We may hold an order where a tuber has not yet demonstrated satisfactory viability.
If an item cannot be supplied, we will contact you about an appropriate replacement, store credit or refund.
We may delay dispatch during extreme heat, severe weather or other conditions where sending living plant material would create an unreasonable risk of damage.
Requests to combine separate orders are not guaranteed and may not be possible once packing has commenced.
Delivery addresses
04
Please check your name, street address, suburb, state and postcode carefully before completing checkout. Field of Grace is not responsible for delivery delays caused by an incorrect or incomplete address supplied by the customer.
If you notice an address error, contact us as soon as possible at hello@fieldofgrace.com.au. We will make reasonable efforts to update the address before dispatch, but changes cannot be guaranteed once an order has entered packing or has been lodged with the carrier.
05
Tracking, delivery & carrier delays
Tracking will be provided where a tracked shipping service is used.
Delivery timeframes are estimates and are controlled by the carrier after dispatch.
Carrier delays, weather events and peak-season congestion can occur.
If tracking shows an unusual delay, please contact us so we can assist with an enquiry where appropriate.
06
Receiving living plant material
Please open parcels containing dahlia tubers, seedlings or other living plant material promptly after delivery. Remove the contents from shipping packaging, inspect them and store or plant them appropriately for the season and product type.
Do not leave living plant material sealed in a parcel for an extended period.
Do not leave parcels in direct sun, a hot vehicle, standing water or other unsuitable conditions.
If there is a problem on arrival, photograph the item and packaging and contact us promptly.
07
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
08
Lost, returned or undeliverable parcels
Where a parcel is returned because the address supplied was incorrect, incomplete, refused or otherwise undeliverable for reasons outside our control, any re-shipping cost may be payable by the customer. Where an order cannot reasonably be re-sent, we will assess the appropriate outcome having regard to the condition of the goods and applicable consumer law.
Questions about your order?
Contact us at hello@fieldofgrace.com.au. Field of Grace — Bacchus Marsh, Victoria.
